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Have a question, need support, or want to learn more about our products? We'd love to hear from you.

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Location

Ho Chi Minh City, Vietnam

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Response Time

We typically respond within 24 hours during business days (Mon-Fri, UTC+7).

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Live Chat

Available within our Shopify apps. Install and chat with us directly from your Shopify admin.

Looking for app support?

For the fastest support, reach out through the in-app chat directly from your Shopify admin.

FAQ

Frequently asked questions

Quick answers to common questions about Trust1 products.

Is Trust1: Product Reviews really free?

Yes! Our Basic plan is completely free with no time limits. It includes basic review widgets, review request emails, and the review importer. Upgrade to Unlimited ($9.90/mo) or AI-Powered ($29.90/mo) for advanced features.

Can I import my existing reviews from another app?

Absolutely. You can import reviews from Amazon, AliExpress, Judge.me, Loox, Trustoo, and via CSV. The process is automatic and preserves all your review data including photos and ratings.

Do I need a WhatsApp Business Account for WhatsApp Marketing?

Yes, you'll need a WhatsApp Business Account to use Trust1: WhatsApp Marketing. The app guides you through the setup process, and our support team is available to help if needed.

Will your apps slow down my store?

No. Our widgets load asynchronously and are optimized for performance. We are "Built for Shopify" certified, meaning we meet Shopify's highest standards for speed and performance.

What languages do you support?

Trust1: Product Reviews supports 13+ languages including English, Vietnamese, Chinese, French, Japanese, Spanish, and more. Our AI-Powered plan includes automatic translation for reviews.