Dear TrustShop Community,
As part of our continuous journey to improve service quality, we’re announcing an important update that will take effect on August 10, 2025.
What’s Changing
Starting August 10, 2025, media display features (photos and videos) in reviews will be optimized and available exclusively for Unlimited and AI Power plans. Basic plan customers will continue to enjoy full text review management features.
Reasons for This Adjustment
1. Ensuring Optimal Performance
Processing and delivering high-quality media content requires:
- Powerful server infrastructure
- Unlimited bandwidth
- Global CDN system
- High-resolution video processing
2. Focused Resource Development
This optimization allows us to:
- Enhance video quality up to 4K
- Deeper social media integration
- Improve page loading speeds
3. Delivering Appropriate Value
Each service plan is designed for specific needs:
- Basic: Start with text reviews
- Unlimited: Scale with multimedia reviews
- AI Power: Maximize with AI insights
Impact of Visual Reviews on Sales
Data from over 5,000 stores using TrustShop shows:
📊 Impressive Statistics:
- 73% increase in conversion rates with photo reviews
- 156% increase in page viewing time with video reviews
- 60% reduction in return rates when customers see real images
- 45% increase in average order value
What Happens to Your Existing Data?
Important: All your existing reviews with photos/videos will be:
- ✅ Stored safely and securely
- ✅ Ready to display when you upgrade
- ✅ Not deleted or lost
After August 10, if you remain on the Basic plan, these reviews will temporarily not display on your storefront but remain in the system.
Current Plan Comparison
| Feature | Basic | Unlimited | AI Power |
| Price | FREE | $9.9/month | $29.9/month |
| Review request emails | 50 orders/month | Unlimited | Unlimited |
| Photo display in reviews | ❌ | ✅ | ✅ |
| Video reviews | ❌ | ✅ | ✅ |
| Discount codes for reviews | ❌ | ✅ | ✅ |
| Google Shopping | ❌ | ✅ | ✅ |
| AI smart review writing | ❌ | ❌ |
Exclusive Upgrade Offers
To support your transition, we’re offering special deals:
🎁 Upgrade to Unlimited
- 30% OFF for the first 3 months
- Just $6.93/month (instead of $9.9)
- Instant media feature activation
🎁 Upgrade to AI Power
- 40% OFF for the first 3 months
- Just $17.94/month (instead of $29.9)
- Includes free 1-on-1 consultation
⏰ Offer expires: August 9, 2025
Frequently Asked Questions
Can I downgrade after upgrading?
Absolutely! You can change plans anytime without losing data.
Is there any way to keep media features with Basic plan?
Media features require significant resources and are only available for paid plans. However, with current offers, the Unlimited plan costs just $6.93/month for the first 3 months.
Take Action Today
Visual reviews aren’t just a trend – they’re a requirement of modern customers. Don’t let your store fall behind while competitors leverage the power of visual reviews.
Need advice? Our team is ready to help:
- 📧 [email protected]
- 💬 In-app live chat
- 📞 Schedule a consultation call
