Privacy Policy
Thank you for using Trust1.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
By accessing or using Trust1, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.
1. Who We Are
Trust1 (“we,” “our,” or “us”) is a SaaS platform that provides technology solutions for merchants operating on eCommerce platforms such as Shopify and others.
Our mission is to help businesses operate, grow, and engage with their customers through reliable and secure tools.
2. Information We Collect
2.1 Information You Provide
When you create an account, use our services, or contact us, we may collect:
- Full name and email address
- Company name and business details
- Account login credentials (encrypted)
- Payment and billing information
- Any data you upload or submit through the Service (e.g., customer data, content, communications)
2.2 Automatically Collected Information
When you use Trust1, we may automatically collect:
- Device type, browser, and operating system
- IP address and approximate location
- Usage data, activity logs, and interactions
- Access times and referring URLs
- Cookies and similar tracking technologies
2.3 Information from Third-Party Integrations
If you connect third-party platforms (e.g., eCommerce platforms, messaging services, or other integrations), we may collect necessary data such as:
- Account identifiers (e.g., store ID, access tokens)
- Transaction or order-related data
- Customer interaction data relevant to the services you enable
We only access data that you explicitly authorize.
3. How We Use Your Information
We use the collected information to:
- Provide, operate, and maintain our services
- Manage accounts, subscriptions, and billing
- Authenticate users and ensure platform security
- Send service updates, alerts, and administrative messages
- Provide customer support
- Improve and optimize product performance
- Analyze usage trends and enhance user experience
- Comply with legal obligations
We do not sell or rent your personal information.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g., improving services, preventing fraud)
5. How We Share Information
We may share your information with:
- Service providers (e.g., hosting, analytics, payment processors)
- Third-party integrations you connect to
- Legal authorities when required by law
- Successors in the event of a merger, acquisition, or asset transfer
All third parties are required to handle your data securely and in compliance with applicable laws.
6. Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete or anonymize your data within a reasonable timeframe unless retention is legally required.
7. Security
We implement industry-standard security measures, including:
- Encryption (in transit and at rest)
- Secure authentication systems
- Access controls and monitoring
- Regular backups and system checks
However, no system is completely secure, and use of the Service is at your own risk.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Restrict or object to processing
- Request data portability
To exercise your rights, contact us at: [email protected]
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Remember user preferences
- Analyze traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may affect certain functionalities.
10. International Data Transfers
Your information may be transferred and processed in countries outside your jurisdiction.
We ensure appropriate safeguards are in place to comply with applicable data protection laws.
11. Children’s Privacy
Trust1 is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children. If such data is identified, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on our website with a revised “Last Updated” date. Continued use of the Service constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Website: https://trust1.io