Terms of Service
Welcome to Trust1.
These Terms of Service (“Terms”) govern your access to and use of our website and services. Please read them carefully before using the Service.
By accessing or using Trust1, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
1. Acceptance of Terms
By creating an account, accessing, or using Trust1, you confirm that you have read, understood, and agree to comply with these Terms.
If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
2. Description of the Service
Trust1 is a cloud-based SaaS platform that provides technology solutions for merchants on eCommerce platforms, including but not limited to:
- Customer engagement and communication tools
- Marketing and automation features
- Data management and analytics
- Integrations with third-party platforms and services
The Service is provided on an “as is” and “as available” basis. We may update, modify, or discontinue any part of the Service at any time without prior notice.
3. Account Registration and Responsibilities
You agree to:
- Provide accurate, current, and complete information
- Maintain the confidentiality of your login credentials
- Be responsible for all activities under your account
You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.
4. License and Acceptable Use
We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for lawful business purposes.
You agree not to:
- Use the Service for unlawful, harmful, fraudulent, or abusive activities
- Send spam or violate third-party platform policies
- Copy, modify, distribute, sell, or lease any part of the Service
- Reverse engineer or attempt to extract source code
- Interfere with or disrupt the integrity or performance of the Service
We may suspend or terminate your access if you violate these Terms.
5. Third-Party Integrations
The Service may integrate with third-party platforms (e.g., eCommerce platforms, messaging services, payment providers).
We are not responsible for third-party services. Your use of those services is subject to their respective terms and policies.
By connecting third-party accounts, you authorize Trust1 to access and process necessary data to provide the Service.
6. User Data and Content
You retain ownership of all data, content, and materials you submit or process through the Service.
You grant Trust1 a limited license to use your data solely to:
- Provide and improve the Service
- Maintain system functionality and security
We may use aggregated and anonymized data for analytics, benchmarking, and product improvement.
7. Payments and Subscription
- The Service may be offered on a subscription basis (monthly or annual)
- Pricing and billing terms are provided on our website or within your account
- You agree to pay all applicable fees on time
Failure to pay may result in suspension or termination of your account.
Unless otherwise stated, all payments are non-refundable.
8. Intellectual Property
All rights, title, and interest in and to the Service, including software, design, trademarks, and content, are owned by Trust1 or its licensors.
You may not use, copy, or distribute any part of the Service without prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law:
- Trust1 shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities
- We do not guarantee that the Service will be uninterrupted, secure, or error-free
Our total liability for any claim shall not exceed the amount you paid to us in the three (3) months preceding the claim.
10. Termination
You may stop using the Service at any time.
We may suspend or terminate your access if:
- You violate these Terms
- Required by law or regulation
- We discontinue the Service
Upon termination, you remain responsible for any outstanding fees.
11. Governing Law
These Terms are governed by the laws of Vietnam.
Any disputes arising out of or related to these Terms shall be resolved by the competent courts of Ho Chi Minh City, Vietnam, unless otherwise agreed.
12. Changes to These Terms
We may update these Terms from time to time.
When we do, we will revise the “Last Updated” date. Continued use of the Service after changes means you accept the updated Terms.
13. Contact Us
If you have any questions about these Terms, please contact us:
Email: [email protected]
Website: https://trust1.io