Reviews remain what TrustShop does best. Version 5.0 restructured the app so they no longer have to be the only thing it does.
New
- Growth Tools page — a new home for the tools coming beyond reviews: UGC, surveys, referrals and upsells. You can join the waitlist for the suite from inside the app.
- Rebuilt app UI — navigation, content and dashboard layout were reworked to hold more than reviews. Reviews and Store Reviews stay the core; the new structure makes room for what follows.
- WaSend integration — connect your WhatsApp marketing app and enrich review requests with trigger delays and tracking providers.
Improved
- Better in-app search — faster and more relevant search across settings, widgets and reviews.
- Cleaner settings — the Settings UI was tidied up, and legacy modals were replaced with a single unified fullscreen experience.
- Questions & Answers is now gated by plan feature flag.
Fixed
- Infinite loading states during onboarding.
- Fullscreen save bar issues.
- Handling for older stores without a subdomain.
- Auth hardening: inactive and legacy shops now fail cleanly instead of hanging.
If you use TrustShop only for product reviews, nothing you rely on has moved out of reach — the layout around it changed.