New
- Request reviews in a flow — add a review request node to any autoflow. WaSend inserts a write-review link for the customer and the exact product they bought, as a button in the WhatsApp message. Supported providers are TrustShop: Product Reviews and Judge.me.
- Random split node — drop a split into any autoflow and send customers down up to 20 different branches at random. Use it to test which message, timing or offer actually performs, instead of guessing.
- Shopify Flow integration — trigger a WaSend message from a Shopify Flow workflow, so WhatsApp fits into automation you have already built elsewhere.
- 20% off for TrustShop merchants — if you already use TrustShop, your first three months on WaSend are 20% off.
Improved
- Click a customer anywhere in WaSend to open their full Shopify customer profile in a modal, without leaving the app.
- Order cancellation templates can now include the cancellation reason as a variable.