TrustShop changelog

Reviews remain what TrustShop does best. Version 5.0 restructured the app so they no longer have to be the only thing it does.

New

• Growth Tools page — a new home for the tools coming beyond reviews: UGC, surveys, referrals and upsells. You can join the waitlist for the suite from inside the app.
• Rebuilt app UI — navigation, content and dashboard layout were reworked to hold more than reviews. Reviews and Store Reviews stay the core; the new structure makes room for what follows.
• WaSend integration — connect your WhatsApp marketing app and enrich review requests with trigger delays and tracking providers.

Improved

• Better in-app search — faster and more relevant search across settings, widgets and reviews.
• Cleaner settings — the Settings UI was tidied up, and legacy modals were replaced with a single unified fullscreen experience.
• Questions & Answers is now gated by plan feature flag.

Fixed

• Infinite loading states during onboarding.
• Fullscreen save bar issues.
• Handling for older stores without a subdomain.
• Auth hardening: inactive and legacy shops now fail cleanly instead of hanging.

If you use TrustShop only for product reviews, nothing you rely on has moved out of reach — the layout around it changed.

Between launching in November 2023 and the end of 2024, TrustShop grew from an MVP into a working product. Versions 1.x through 2.5 shipped across this period.

We were not writing release notes at the time. The team was small, there was a lot to build, and publishing notes did not make the cut. This was the stretch where the core of the app was built: collecting and moderating reviews, getting them onto the storefront through the widgets, and the plan structure TrustShop still runs on today.

Rather than reconstruct each of those releases after the fact, we would rather be straight with you: detailed, version-by-version notes start with version 2.6 in January 2025. What came before is summarised here.

TrustShop went live on the Shopify App Store on 15 November 2023.

The first release was deliberately small — an MVP built around a single job: let a Shopify merchant collect product reviews from real customers, and show those reviews on the storefront where they influence a purchase. That was the whole product.

Everything else in this changelog was built on top of it.