Product reviews tell shoppers what to expect from individual items. However, store reviews go further—they showcase your brand’s overall reputation. This includes delivery experience and after-sales service. In TrustShop 4.7, we introduce store reviews. This new review type helps you build brand-level trust and gives shoppers a complete picture of buying from you. Why Store […]

Goals and Outcomes Most store visitors leave without reaching out — not because they’re uninterested, but because there’s no easy way to ask a question in the moment. Trust1 WhatsApp 1.2 introduces the WhatsApp Chat Button, giving merchants a simple way to make themselves reachable on WhatsApp directly from their storefront. In this article, you […]

Goals and Outcomes Connecting a WhatsApp Business API account gives you the full power of WhatsApp marketing, but the setup process can feel technical. Manual Send and Bulk Send give merchants a practical starting point — a way to send abandoned checkout recovery and order update messages today, test your templates, and learn how WhatsApp […]

TrustShop 4.5 introduces the Feature Upvote Board — a dedicated space where you can suggest features, vote on ideas from the community, and track what’s coming next. New Feature: Feature Upvote Board You are the reason we build TrustShop. Your feedback shapes the product, so we want to make it easier to share. With the […]

Version 1.0 introduces reply notifications — so you never miss a customer response to your broadcasts or automation messages. This release also includes several improvements to automation visibility, message variables, and segmentation. New Feature: Reply Notifications Most WhatsApp marketing flows are one-directional. Messages go out, but when a customer writes back, there’s no way to […]

TrustShop 4.4 introduces the Review Performance Dashboard — a new analytics view that shows how your reviews engage customers, influence purchases, and generate revenue. New Review Performance Dashboard Why it matters It’s been difficult to see whether reviews actually drive sales. The new dashboard tracks the full funnel — from a customer viewing a review […]

We’re excited to introduce TrustShop 4.3, featuring the new Review Popup Widget — a powerful way to showcase customer reviews across your store. With this update, merchants can display dynamic review pop-ups that highlight authentic customer feedback, capture shopper attention, and build trust throughout the buying journey. New Feature: Review Popup Widget The Review Popup Widget displays customer reviews as […]

You’ve worked hard to collect reviews. Now it’s time to make them visible and impactful. In TrustShop 4.2, we’re introducing two new storefront widgets—Review Counter and Review Sidebar—to surface social proof across your store, build instant trust, and turn browsing visitors into confident buyers. Let’s dive in. Review Counter: Build Trust at First Glance Review Counter is a compact […]

We’re excited to announce the release of TrustShop Version 4.1. This update introduces new features and improvements designed to increase the performance of your review request emails, helping you collect more reviews in less time and with less friction for your customers. Let’s take a closer look. Submit reviews directly in emails with In-email Forms In-email […]

We’re excited to announce the release of TrustShop version 3.9, introducing a brand-new AI feature — AI Review Summary.This update is designed to enhance the shopping experience and help you drive faster sales. What’s AI Review Summary? Customer reviews play a huge role in building trust and influencing purchase decisions. Studies show that 99.9% of online shoppers read reviews before buying, […]